Terms of Service

1. Information We Collect

1.1 Information You Provide

• Account Details: Name, company name, email address, phone number, mailing address
• Payment Information: Billing address, payment method details (processed securely via third-party processor — we do not store full card numbers)
• Identity Verification: Business documents submitted for STIR/SHAKEN carrier compliance (moved to offline cold storage after verification — see §1.4)

1.2 Information Collected Automatically

• Call Data: Call logs including duration, timestamps, caller/callee numbers, and call status
• Usage Data: Features accessed, pages visited, session duration, and app interactions
• Technical Data: IP addresses, device identifiers, browser type, operating system
• Location Data: Approximate geographic location based on IP address (not GPS-precise)

1.3 Information from Third Parties

We may receive information from payment processors, identity verification services, or referral partners to complete your setup or verify your identity.

1.4 Document Cold-Storage Policy

Identity and business documents submitted during provisioning are used solely for carrier-level STIR/SHAKEN verification. Once confirmed, documents are encrypted and moved to secure offline cold storage and are not accessible to routine operations staff.

2. How We Use Your Information

We use the data we collect to:

• Provision, maintain, and improve Wynkline Services
• Process payments and send billing notifications
• Communicate with you about your account and support requests
• Detect, prevent, and respond to potential fraud or security threats
• Generate anonymized analytics and performance reports
• Send marketing communications (only if you have opted in — you may withdraw consent at any time)
• Comply with legal obligations and regulatory requirements

3. Sharing & Disclosure of Information

We do not sell your personal information to third parties. We may share data in the following limited circumstances:

• Service Providers: Payment processors, cloud infrastructure, and analytics vendors that assist in delivering our Services
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may transfer to the successor entity
• With Your Consent: Whenever you explicitly agree to sharing

4. Data Retention

• Active Accounts: Retained for the duration of your subscription
• Call Recordings: Stored for 90 days by default (configurable by admin)
• Call Logs: Retained for up to 12 months
• Identity Documents: Encrypted and moved to cold storage after carrier verification; never deleted unless you formally request erasure and it is legally permissible
• After Cancellation: Account data is retained for 90 days then permanently deleted, unless required by law

5. Security Measures

• TLS encryption for all data in transit
• AES-256 encryption for data at rest
• Multi-factor authentication (MFA) for all accounts
• Encrypted offline cold storage for sensitive identity documents
• Regular third-party security audits and penetration testing
• Role-based access controls limiting internal employee data access
• 24/7 security monitoring and incident response

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to update inaccurate data
• Deletion: Request erasure of your data (subject to legal retention requirements)
• Portability: Receive your data in a machine-readable format
• Opt-Out: Withdraw consent for marketing communications at any time

To exercise these rights, email support@wynkline.com. We will respond within 30 calendar days.

7. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience. Please refer to our Cookie Policy tab for full details on what we use and how to manage them.

8. International Data Transfers

Our services may involve transferring data to servers located outside the United States. All such transfers comply with applicable data protection laws and are secured using appropriate safeguards such as Standard Contractual Clauses.

9. Children's Privacy

Wynkline Services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware that such data has been collected, we will delete it promptly.

10. Changes to This Policy & Contact

We may update this Privacy Policy periodically. Changes will be posted on this page and, where material, communicated to you via email.

1. Purpose

This Acceptable Use Policy ("AUP") governs how you may use Wynkline's telecommunications network and dedicated 3CX instances. It supplements the Terms of Service and applies to all customers, users, and anyone accessing our Services.

2. Permitted Uses

You may use Wynkline Services for lawful business and personal communication purposes, including:

• Internal and external business calls and conferencing
• Customer support and reception operations
• Sales outreach conducted in compliance with applicable laws
• Voicemail, call recording (with proper consent), and messaging
• Live call supervision and monitoring (Pro plan)

3. Prohibited Activities

You must not use Wynkline Services to:

3.1 Illegal Activity

• Facilitate fraud, identity theft, extortion, or money laundering
• Conduct any activity that violates U.S., Canadian, or international law
• Distribute child sexual abuse material or engage in trafficking
• Harass, threaten, stalk, or bully any person

3.2 Technical Abuse

• Generate automated, spoofed, or artificially inflated call traffic
• Use war-dialing, toll-free number scanning, or number harvesting
• Attempt to compromise, hack, or disrupt Wynkline's network or infrastructure
• Bypass any security controls, rate limits, or usage monitoring

3.3 Commercial Abuse

• Resell or sublicense Services without a written reseller agreement
• Use Services to compete directly with Wynkline without authorization
• Misrepresent yourself or your organization to obtain Services

4. Network & Bandwidth Use

You agree not to use the network in any way that would materially degrade performance for other users. This includes flooding, denial-of-service activities, or consuming bandwidth in excess of your plan's intended use.

Wynkline reserves the right to throttle or limit traffic during peak usage periods to maintain network quality.

5. Call Recording Compliance

Recording of calls is subject to strict legal requirements that vary by jurisdiction. You are fully responsible for ensuring compliance with all applicable recording-consent laws before recording any call.

6. Spam & Unsolicited Communications

You must not use Wynkline to send unsolicited bulk calls or messages unless you have explicit, documented consent from each recipient and comply with all relevant anti-spam regulations including the U.S. CAN-SPAM Act and Canada's CASL.

7. International Calling

International calls are billed at published per-minute rates. You are responsible for any sanctions or export-control compliance when calling certain countries. Wynkline may block calls to numbers or countries identified as high-risk by regulators.

8. Enforcement

Wynkline will investigate any reported or detected violations. Enforcement actions may include warnings, traffic throttling, temporary suspension, or permanent termination depending on the severity of the violation.

9. Reporting Violations

If you become aware of any misuse of Wynkline Services, please report it immediately to support@wynkline.com.

1. Scope & Applicability

This Service Level Agreement ("SLA") applies to all active Wynkline plan subscribers. It defines the performance standards, support commitments, and credit procedures that govern the quality of our dedicated 3CX hosting Services.

2. Service Availability

3. Performance Targets

• Call Setup Latency: < 2 seconds for domestic calls
• One-Way Voice Delay: < 150 ms (end-to-end within North America)
• Packet Loss: < 1% over any 5-minute window
• Jitter: < 30 ms average over any hour

4. Scheduled Maintenance

Planned maintenance windows will be communicated at least 72 hours in advance via email. Maintenance is typically scheduled between 2:00 AM – 6:00 AM Eastern Time on weekdays. Scheduled maintenance does not count toward the monthly downtime allowance.

5. Incident Response & Escalation

6. Service Credits

If monthly uptime falls below 99.9%, you are eligible for service credits:

• 99.0% – 99.89%: 10% credit on that month's invoice
• 95.0% – 98.99%: 25% credit on that month's invoice
• Below 95.0%: 50% credit on that month's invoice

Credits must be requested within 30 days of the incident. Credits are the sole remedy for SLA breaches and do not include compensation for indirect or consequential damages.

7. Support Tiers

• Standard (Starter plan): Email support with a response within 24 business hours
• Priority 24/7 (Pro plan): Phone and email support with a response within 4 business hours, around the clock
• Emergency: Available for Critical and High-severity incidents on all plans

8. Exclusions

This SLA does not cover downtime caused by:

• Customer's own network, hardware, or third-party services
• Force majeure events (natural disasters, war, pandemic, etc.)
• Scheduled maintenance (with proper advance notice)
• Customer-initiated changes or misconfigurations
• Violations of the Acceptable Use Policy

9. Monitoring & Reporting

Wynkline monitors all dedicated instances 24/7 using automated tools. Monthly uptime reports are available upon request.

1. What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow sites to remember your preferences, track your activity, and personalise your experience. Cookies can be session cookies (deleted when your browser closes) or persistent cookies (stored for a defined period).

2. Cookies We Use

3. Third-Party Cookies

Some cookies are set by third-party services embedded on our site, such as Google Analytics or payment providers. These third parties may use cookies to track your activity across multiple sites. Their cookie policies apply independently.

4. How to Manage Cookies

• Cookie Preference Centre: Use the toggle that appears when you first visit wynkline.com to select which cookies you accept
• Browser Settings: Most browsers allow you to block or delete cookies via Settings → Privacy
• Opt-Out Links: For specific third-party trackers you can use their official opt-out tools

5. Other Tracking Technologies

• Local Storage: Similar to cookies but stored client-side in your browser
• Web Beacons / Pixels: Small transparent images used to track email opens or page views
• Fingerprinting: We do not use device fingerprinting for tracking

6. Changes & Contact

We may update this Cookie Policy when we change the cookies we use. Material updates will be communicated via a new cookie consent banner on our site.

1. How to Cancel

You may cancel your Wynkline subscription at any time through the following methods:

• By Email: Send a cancellation request to support@wynkline.com from your registered email address
• By Phone: Contact our sales team directly

Cancellation takes effect at the end of the current billing cycle. You will continue to have full access to your dedicated instance until that date.

2. Refund Eligibility

Refunds are available in the following situations:

• 24-Hour Deployment Guarantee: If our engineers cannot manually deploy your dedicated 3CX instance within 24 hours of payment confirmation, you are eligible for a 100% full refund
• Service Outage: Extended outages exceeding SLA thresholds qualify for service credits. In exceptional cases of prolonged outage (24+ hours), a prorated refund may be issued
• Billing Error: Any charges made in error will be refunded in full once confirmed

3. Non-Refundable Items

The following charges are non-refundable under all circumstances:

• Monthly subscription fees for the current billing period (after the 24-hour deployment window)
• Number provisioning and hand-picking fees
• Usage-based charges (international calls, overage minutes)
• Number transfer / porting fees ($20 per number)

4. Prorated Credits for Plan Changes

If you downgrade from the Pro Dialer plan to the Starter plan mid-billing cycle, the unused portion of your current plan will be applied as a credit to your next invoice. Credits do not carry over beyond one billing cycle and have no cash value.

5. Number Porting Out

You have the right to port your phone number(s) to another carrier at any time. The number porting process may take 3–10 business days. The original $20 porting fee is non-refundable regardless of whether the port is completed or cancelled.

6. Refund Timeline

Once a refund is approved:

• Credit Card / Debit Card: Refund processed within 5–10 business days
• Bank Transfer: Refund processed within 7–15 business days
• Account Credit: Applied immediately to your next invoice

7. Billing Disputes

If you believe you have been charged incorrectly, please contact our billing team within 30 days of the charge appearing on your invoice. Include your account number and the specific charge(s) you are disputing.

We will investigate and respond within 10 business days. During an active dispute, the disputed amount will not be considered late.

1. Emergency Services — 911 Disclaimer

Wynkline VoIP services do NOT reliably support 911 or other emergency calling. You should never rely solely on a Wynkline number to reach emergency services. In an emergency, always use a traditional landline, mobile cellular phone, or another reliable method to contact emergency services.

911 functionality on VoIP depends on your internet connection, power supply, and local carrier cooperation. It may not work during an outage, power failure, or if your internet connection is compromised.

2. No Guarantee of Uninterrupted Service

Wynkline makes no warranty that the Services will be uninterrupted, error-free, or free from security breaches. While we strive to maintain 99.9% uptime as outlined in our SLA, brief interruptions may occur due to maintenance, upgrades, or unforeseen technical issues.

3. Third-Party Links & Services

Our website and services may contain links to third-party websites or services that are not owned or controlled by Wynkline. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party services you use.

4. Caller ID & Number Reputation

Wynkline manually verifies all numbers for STIR/SHAKEN compliance and maintains a "No Public List" policy to protect number reputation. However, we cannot guarantee that your number will never be flagged by third-party spam-detection databases, as these systems operate independently and may change their algorithms without notice.

If your number is incorrectly flagged, we will work with you to resolve the issue, but we cannot guarantee a specific timeline or outcome with third-party databases.

5. Use of Business & Identity Documents

Documents submitted during the provisioning process (e.g., business registration, government-issued ID) are used solely for carrier-level STIR/SHAKEN verification and regulatory compliance. These documents are:

• Never shared with or sold to third parties
• Encrypted and moved to secure offline cold storage after verification
• Not accessible to routine operations or support staff
• Retained only as long as legally required

6. Regulatory Compliance

Wynkline is a registered VoIP provider in the United States (Wyoming LLC). We comply with FCC regulations and applicable telecommunications laws. However, you are responsible for ensuring that your use of our Services complies with all laws in every jurisdiction where you operate, including but not limited to:

• FCC regulations (U.S.)
• CRTC regulations (Canada)
• Do-Not-Call registry requirements
• Anti-spam laws (CAN-SPAM, CASL)
• Call recording consent laws
• GDPR / data protection laws (if applicable)

7. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WYNKLINE PROVIDES THE SERVICES "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. Limitation of Liability & Contact

In no event shall Wynkline be liable for any damages arising out of or in connection with your use of the Services that exceed the total amount paid by you to Wynkline in the preceding 12 months. This includes all indirect, consequential, special, or punitive damages.