How to Log In
All Plans✓ What You'll Need
Your credentials email from Wynkline (sent after provisioning). It contains your 3CX Web Client URL, username, and temporary password.
Open Your Credentials Email
Search your inbox for an email from support@wynkline.com. It contains your personal 3CX Web Client URL (unique to your instance), your username (usually your email or extension number), and a temporary password.
Access the Web Client
Click the link in your email or paste your Web Client URL into any modern browser (Chrome, Firefox, Safari, Edge). You do not need to install anything for browser-based calling.
Enter Your Credentials
Type your username and the temporary password exactly as shown in the email. Passwords are case-sensitive.
Change Your Password
On first login you'll be prompted to set a new password. Choose something strong — at least 12 characters with a mix of letters, numbers, and symbols.
You're In!
Your 3CX dashboard will load. From here you can make calls, access voicemail, view call history, and manage your settings.
⚠️ Desktop & Mobile Apps
You can also download the 3CX desktop app (Windows / Mac) or mobile app (iOS / Android) using the same credentials. Download links are included in your provisioning email.
Can't log in?
We'll reset your credentials within the hour.
Voicemail Access
All Plans✓ Overview
Wynkline sets up a personal voicemail mailbox for every extension. You can listen, delete, and manage voicemails from the web client, desktop app, or by dialling in.
Accessing via the Web Client
Log Into Your Web Client
Navigate to your 3CX Web Client URL and sign in with your credentials.
Go to Voicemail
In the left sidebar, click the Voicemail icon (envelope with an arrow). All unread messages appear with a blue badge count.
Play or Delete
Click the play button next to any message to listen. Use the trash icon to delete. Messages are stored for 90 days by default unless you delete them first.
Dialling In From a Phone
Dial the Voicemail Access Code
From any phone connected to your 3CX instance, dial *98 (default). If you are calling from outside, dial your own number first, then press * when the voicemail greeting plays.
Enter Your PIN
Your voicemail PIN was set during provisioning. If you've forgotten it, contact support and we'll reset it instantly.
📌 Setting a Custom Greeting
In the Web Client, go to Voicemail → Settings. Click Record Greeting, speak your message, and hit save. Your greeting goes live immediately.
Forgot your voicemail PIN?
We reset it in minutes.
Find Recordings
Pro Plan Only⚠️ Pro Plan Feature
Call recording and storage are available on the 3CX Pro Dialer ($45/mo) plan. Upgrade via your account or contact sales.
Log Into the Web Client
Open your 3CX Web Client URL and sign in.
Navigate to Call Recordings
In the top menu bar, click Recordings. This opens the recordings library showing all stored calls.
Filter & Search
Use the date picker to narrow the range. Search by caller number, extension, or direction (inbound / outbound). Results update in real time.
Play a Recording
Click the play button (▶) next to any entry. Audio streams directly in your browser — no download needed to preview.
✓ Storage & Retention
Recordings are stored for 90 days by default. Pro plan users can download recordings before they expire (see the Download Recordings guide).
Recording missing?
Some calls may not be recorded if recording was paused or the call was under 10 seconds.
Call History
All Plans✓ Overview
Call History gives you a complete log of every inbound and outbound call on your instance — timestamps, duration, numbers, and status.
Open the Web Client
Sign in to your personal 3CX Web Client.
Click "Call History"
Find the Call History tab in the left sidebar (clock icon). It loads your last 30 days of calls by default.
Filter the Log
Use the filters at the top to sort by: Date Range (custom start / end), Direction (Inbound, Outbound, Missed), Status (Answered, Missed, Rejected), or Number (search a specific caller or extension).
Read the Details
Each row shows: the phone number, direction arrow, duration (mm:ss), timestamp, and status badge. Click any row to expand and see full metadata.
📌 Tip: Missed Calls
Filter by Missed to quickly see all unanswered calls. Each entry shows the caller number so you can call back with one tap.
Looking for a specific call?
Use the search filters to narrow down by date, time, or number.
Call Listening
Pro Plan Only⚠️ Pro Plan Feature
Live call monitoring is available on the 3CX Pro Dialer plan. Contact sales to upgrade.
Open Call Monitor
In the Web Client, go to Queue → Live Calls. This shows all active calls on your instance in real time.
Select a Call
Find the call you want to monitor. Click the Listen button (headphones icon) next to the active call.
Listen Silently
You'll hear both sides of the conversation. Neither party is notified that you've joined. Use this for quality assurance and training.
✓ Permissions Required
Only extensions with Manager or Admin roles can listen to calls. Regular extensions cannot access this feature.
Need to set permissions?
Contact support to configure role-based access for your team.
Call Barge
Pro Plan Only⚠️ Pro Plan Feature
Call barge-in is available on the 3CX Pro Dialer plan.
Monitor an Active Call
Start by listening to a call using the Call Listening feature (see above).
Click "Barge In"
While listening, click the Barge button. This joins you as a third party in the conversation.
Speak to Both Parties
You're now in a three-way conversation. Use this to coach agents in real time or resolve escalated issues.
📌 When to Use Barge
Barge-in is ideal for urgent situations — angry customers, technical issues, or training moments where immediate intervention is needed.
Want to coach without the customer hearing?
Use Whisper mode instead (available in Call Listening).
Call Transfer
All Plans✓ Overview
Transfer calls to another extension, external number, or voicemail with a single click.
Blind Transfer (Instant)
During a Call
While on an active call, click the Transfer button in your call toolbar.
Enter the Extension
Type the extension number or select from your contact list.
Confirm Transfer
Click Transfer Now. The call immediately transfers to the new extension. You'll be disconnected.
Attended Transfer (Announce First)
Initiate Transfer
Click Transfer, then select Attended mode.
Call the Recipient
The original caller is placed on hold. You'll call the target extension first.
Brief Them
Explain the situation to the recipient. When ready, click Complete Transfer to connect them to the caller.
📌 Transfer to Voicemail
Instead of an extension number, type *98 followed by the extension number (e.g., *98101 for extension 101's voicemail).
Transfer not working?
Check that the target extension is registered and online.
Call Conference
All Plans✓ Overview
Host multi-party conference calls with up to 10 participants (Pro plan: 25 participants).
Start a Call
Dial the first participant as you normally would.
Click "Add Participant"
While on the call, click the Add button in the toolbar. The first caller is placed on hold.
Dial the Next Person
Enter their extension or phone number and hit call. Once connected, click Merge to join everyone together.
Repeat as Needed
Add more participants by repeating steps 2-3. Everyone can hear each other.
⚠️ Participant Limits
Starter Plan: Up to 10 participants. Pro Plan: Up to 25 participants. Need more? Contact sales for enterprise options.
Hosting large team calls?
Pro plan supports 25-person conferences with call recording.
Download Recordings
Pro Plan Only⚠️ Pro Plan Feature
Call recording downloads are available on the 3CX Pro Dialer plan.
Go to Recordings Library
Log into the Web Client and navigate to Recordings.
Find the Recording
Use the date/time filters or search by number to locate the call you need.
Download Individual Files
Click the Download icon (⬇) next to any recording. It saves as an MP3 file to your computer.
Bulk Download
Select Multiple Recordings
Check the boxes next to all recordings you want to download.
Click "Download Selected"
Your recordings are packaged into a ZIP file and downloaded automatically.
Export Call Log as CSV
Click Export CSV in the toolbar. This generates a spreadsheet with columns: Date, Time, From, To, Duration, Direction, and Status — perfect for reporting.
✓ Storage Reminder
Recordings are retained for 90 days. Download anything you need to keep before it automatically expires.
Need a bulk export?
For large archives, contact support and we can arrange a custom export.
Troubleshooting
All Plans✓ Quick Fixes
Most common issues can be resolved in seconds. Walk through the steps below before contacting support — it saves everyone time.
Can't Log In
Double-check your username and password. Passwords are case-sensitive. If you changed your password but it's not working, try clearing your browser cache and cookies, then try again. Still stuck? Email support@wynkline.com and we'll reset your credentials.
No Audio / One-Way Audio
1. Check your browser microphone permissions — the 3CX Web Client needs mic access. 2. Try the desktop or mobile app instead of the browser. 3. Check your internet connection stability. VoIP needs at least 1 Mbps upload with low latency. 4. If the issue persists, contact support with your extension number and approximate call time.
Calls Dropping
Dropped calls are usually caused by unstable internet. Close unnecessary apps and browser tabs to free bandwidth. If you're on Wi-Fi, try switching to a wired connection. If drops continue, run a speed test and share the results with support.
Voicemail Not Working
Make sure your voicemail PIN is correct (try *98 from your extension). If you've never set a PIN, contact support — we'll configure it during onboarding if it was missed.
Recording Not Saving
Recording must be enabled on your extension (Pro plan only). Go to Settings → Extensions → your extension → Recording and verify it's turned on. Calls under 10 seconds are not recorded by default.
📌 Still stuck?
Reach out to our support team at support@wynkline.com. Include your extension number, a brief description of the issue, and the approximate time it occurred. Starter plan: 24-hour email response. Pro plan: priority 24/7 support.
Need live help?
Pro plan customers get priority phone support around the clock.